Effective Date: January 1, 2025 Company: Delran Business Products Website: www.delran.com

By accessing or purchasing from this website, you agree to the following terms and conditions.

1. Commercial Sales & Business Use

Delran Business Products is a B2B (Business-to-Business) provider specializing in document finishing solutions.

• Target Audience: Our products, including binding equipment, custom plastic coil, and Bates Eyelets, are intended for commercial, professional, and institutional use.

• Service Area: We provide sales and support nationwide within the United States.

• Order Acceptance: By placing an order, you confirm that the items are being purchased for business or professional applications. All orders are subject to verification and availability. We reserve the right to refuse service or cancel orders at our sole discretion.

2. Pricing & Payment

All prices are listed in U.S. Dollars and are subject to change without notice. Payment must be received in full before orders are processed. We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraudulent activity.

3. Custom & Special Orders

Custom plastic coil, manufactured-to-order products, and specialty items are non-cancellable and non-refundable once production begins. Customers are responsible for confirming all specifications including pitch, diameter, hole pattern, color, and quantity before final order submission.

4. Shipping & Freight

We ship nationwide using third-party carriers. Delivery times are estimates only. Delran Business Products is not responsible for carrier delays, lost shipments after carrier acceptance, or freight damage not noted at the time of delivery. Customers must inspect shipments immediately and report visible damage directly to the carrier.

5. Return & Refund Policy

At Delran Business Products, we want you to be satisfied with your purchase. To ensure a smooth process, please review our return guidelines below:

• Return Window: Standard stock items may be returned within 30 days of the delivery date.

• Condition of Items: To be eligible for a return, products must be unused, in their original packaging, and in resellable condition.

• Non-Returnable Items: Custom-manufactured products (e.g., custom plastic coil), specialty items made-to-order, and items that have been used or altered.

• Restocking Fee: Approved returns for standard stock items are subject to a 20% restocking fee.

• Shipping Costs: Original shipping charges are non-refundable. Customers are responsible for return shipping costs.

• How to Initiate a Return: Contact us at [email protected] or call 786-200-1167 to request a Return Merchandise Authorization (RMA) Number.

• Refund Processing: Once approved, your refund (minus the restocking fee) will be processed back to your original payment method within 5-7 business days.

6. Equipment Use & Limitation of Liability

Binding machines and finishing equipment must be operated according to manufacturer guidelines. Delran Business Products shall not be liable for equipment misuse, improper installation, operational downtime, or lost profits. Maximum liability shall not exceed the purchase price of the product.

7. Warranty

Products are covered only by manufacturer warranties where applicable. No additional warranties are provided by Delran Business Products unless explicitly stated in writing.

8. Privacy & Data Collection

We collect customer information necessary to process orders for Bates Eyelets and binding equipment. This includes name, billing/shipping addresses, email, phone number, and IP address. Payment information is processed securely through third-party providers; we do not store full credit card numbers on our servers.

9. Cookies & Analytics

We use cookies and analytics tools to improve website performance, enable WooCommerce functionality, and enhance user experience. You may disable cookies in your browser settings, though some site features may be limited.

10. Third-Party Services

We share limited necessary information with payment processors, shipping carriers, and analytics services solely to fulfill orders and operate delran.com.

11. Intellectual Property

All website content, including images, product descriptions, and specifications, is the property of Delran Business Products and may not be reproduced without express written permission.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida.

13. Changes to This Policy

We reserve the right to update this policy at any time. Continued use of the website following any changes constitutes your acceptance of the updated terms.